Contacts
Address
USA, California, Sunnyvale, 94086, 455 W Maude Ave
Director
Ashutosh Roy
Phones of enterprise
management
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About enterprise
eGain Communications, Corp.
eGain (Nasdaq: EGAN) is a leading provider of Interaction Management software for the Internet. Selected by 24 of the 50 largest global companies to transform their traditional call centers into multi-channel contact centers, eGain solutions measurably improve operational efficiency and customer retention - thus delivering a significant return on investment (ROI). eGain eService Enterprise - the company's integrated software suite - includes applications for e-mail management, Web collaboration and self-service, and enterprise-wide knowledge management. Headquartered in Sunnyvale, Calif., eGain has an operating presence in 18 countries and serves close to 800 enterprise customers on a worldwide basis.
Telecom, especially mobile telecom, is a highly competitive and mature market. With network coverage, handsets, and price plans becoming less important as differentiators, customer service is increasingly seen as the key factor in customer acquisition and retention.
eGain has helped leading...
Group: IP-telefony services
Ensure service levels for inquiries across all channels—phone, email, web
Reduce cost per incident across all channels
Increase self-service usage for common "how-to" queries
Offer self-service portal to open and track progress of tickets
Reduce tier-two...
Group: Hot line
When organizations are faced with insufficient capacity or spiralling costs, they frequently turn to outsourcers for assistance. As specialists in the field customer service, outsourcers rely on process expertise and the economies of scale to deliver multichannel customer service that meets strict...
Group: Outsourcing
Some financial services organizations are pursuing growth through acquisitions, and profits through operational restructuring, technological economies of scale, and labor arbitrage enabled by the Internet. Other organizations are relying on customer intimacy and personalization to woo and keep...
Group: Services of advisers in economic, financial, tax obligatory rules and instructions
With customers increasingly using the Web to interact with businesses, delivering unique and memorable web customer experiences is both an imperative and an opportunity. eGain can help you get past "me too" website initiatives. eGain® Web Customer Experience Suite™ offers the broadest range of...
Group: Marketing services
In this environment, technology choices are more important than ever. eGain can help you cost-effectively transform a traditional call center, help desk, or web customer service operation into a multichannel Customer Interaction Hub (CIH). Based on the Power of One™, the concept of one unified...
Group: IT consulting